Privacy policy

Solvara Privacy Policy

Effective Date: 22 July 2025

Who We Are

Solvara Limited ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.solvara.co.uk or otherwise communicate with us regarding the Site (collectively, the "Services").

Registered Address:

114c Collier Row Road, Romford, England, RM5 2BB

We are a UK-registered company supplying premium, raw, and natural wellness products, including Shilajit resin, Ashwagandha root powder, Moringa powder, and Shatavari powder.

We act as the Data Controller for the personal information you provide to us.

What Information We Collect

Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via third-party payment providers)
• Account login credentials
• Marketing preferences
• Responses to surveys
• Content you submit to us (e.g., reviews, feedback)

Automatically Collected Data:

•  IP address
• Device and browser information
• Site usage data via cookies and similar tracking technologies
• Mobile device identifiers
• Geolocation data (if enabled)

Lawful Basis for Processing Personal Data

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on are:

• Performance of a Contract — to process your orders and provide customer service.
• Legal Obligation — to comply with legal requirements such as tax and accounting.
• Legitimate Interests — for fraud prevention, business operations, and service improvement.
• Consent — for marketing communications (you can withdraw consent at any time)

How We Use Your Information

We use your personal data to:

• Process and deliver orders
• Manage payments and refunds
• Provide customer support
• Send updates about your order
• Improve website functionality, security, and performance
• Communicate with you about products, promotions, or offers (with your explicit consent)
• Personalize your experience on our website
• Conduct market research and business analysis
• Prevent fraudulent activities and misuse of our services

Data Sharing and Disclosure

We do not sell your data. We may share your data with:

• Payment processors (e.g., Stripe, PayPal)
• Courier and logistics companies
• IT service providers (website hosting, email, analytics)
• Advertising networks and marketing partners
• Analytics providers (e.g., Google Analytics)
• Professional advisors (e.g., auditors, legal counsel)
• Legal or regulatory authorities if required
• All third parties are required to comply with data protection regulations.

International Data Transfers

If we transfer your data outside the UK (for example, to service providers in the US or EU), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

How Long We Keep Your Information

We retain your personal information only as long as necessary:

• For legal, tax, or regulatory reasons
• To fulfill contractual obligations
• For legitimate business interests (e.g., after-sales support)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyse traffic, support marketing activities, and for behavioural advertising purposes.

You can manage your cookie preferences via your browser settings. For more details, see our Cookie Policy.

We do not respond to Do Not Track (DNT) signals.

Your Data Protection Rights

Under UK GDPR, you have rights including:

• Access — Request a copy of your personal data
• Rectification — Request correction of inaccurate or incomplete data
• Erasure — Request deletion of your data where legally applicable
• Restriction of Processing — Request limited processing of your data
• Data Portability — Request transfer of your data to another provider
• Object to Processing — Object to processing based on legitimate interests
• Withdraw Consent — Withdraw consent at any time To exercise your rights, contact us at:

Email: support@solvara.co.uk

Security Measures

We use appropriate technical and organizational security measures to protect your data against unauthorized access, loss, or misuse.

Social Media and Third-Party Links

Our website may contain links to external sites and social media platforms. We are not responsible for their privacy practices. If you interact with us via social media, we may collect information you make publicly available or share with us directly.

Third-Party Advertising and Behavioural Tracking

We may work with third-party advertising services to display relevant ads based on your browsing behaviour. You can opt out of targeted advertising through your browser settings or applicable industry opt-out mechanisms.